TERMS AND CONDITIONS
CUSTOMER SERVICE
1. Communication
Communication Channels: Customers can contact our customer service via email, telephone or live chat available on our website.
Service Hours: Our customer service is available from Monday to Friday, from 10am to 7pm. Queries received outside these hours will be responded to on the next business day.
2. Response and Resolution
Response Time: We will do our best to respond to customer inquiries as quickly as possible. Response time may vary depending on the volume of inquiries, but we aim to respond within 2 business hours.
Problem Resolution: If a customer has a problem or concern with HerbVitaN Store products or services, we will make every effort to resolve the issue quickly and satisfactorily.
3. Customer Feedback
We Value Feedback: We encourage customers to provide feedback about their shopping experience. Customer feedback is essential for us to continually improve our products and services.
Ratings and Comments: Customers can leave ratings and comments about products in our online store. Reviews will be moderated to ensure they are relevant and respectful.
4. Privacy and Confidentiality
Data Protection: All information provided by customers will be treated with the utmost confidentiality and in accordance with applicable data protection laws.
Information Security: We take security measures to protect customer information from unauthorized access, alteration, unauthorized disclosure or destruction.
PRIVACY AND SECURITY
1. Collection of Personal Information
Information Provided: When using our website or making a purchase, customers may provide personal information such as name, email address, shipping address and payment information.
Purpose of Collection: Personal information is collected for the purposes of processing orders, providing customer support, sending updates about products and promotions, and improving the overall customer experience
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2. Use of Personal Information
Confidentiality: All customers' personal information will be treated with the utmost confidentiality. We will not share, sell or rent customers' personal information to third parties without prior consent.
Data Security: We take security measures to protect customers' personal information from unauthorized access, alteration, unauthorized disclosure or destruction.
3. Cookies and Tracking Technologies
Cookies: We use cookies and other tracking technologies to improve user experience, analyze trends, administer the website, and gather demographic information about our users.
Cookie Control: Customers can control the use of cookies through their browser settings. However, disabling cookies may affect website functionality.
4. Consent and Customer Rights
Consent: By using our website and providing personal information, customers consent to the collection, use and storage of that information in accordance with this privacy policy.
Customer Rights: Customers have the right to access, correct or delete their personal information at any time. To exercise these rights or to ask questions about our privacy policy, customers can contact us through our customer service channels.
5. Changes to the Privacy Policy
Updates: We reserve the right to update this privacy policy periodically to reflect changes in information collection and use practices. Changes will take effect immediately upon publication of the updated version on our website.
Terms and conditions of use
1.Acceptance of Terms: By accessing and using the HerbVitaN Store website, you agree to comply with and be bound by these Terms and Conditions of Use. If you do not agree with these terms, please do not use this website.
2. Intellectual Property: All content on the website, including text, images, graphics, logos, icons, videos and audio, is the exclusive property of HerbVitaN Store or its licensors and is protected by copyright and other intellectual property laws .
3.Use of the Website: You agree to use the website only for lawful purposes and in accordance with these Terms and Conditions. You agree not to use the website in any manner that could damage, disable, overburden, or compromise the security of the website or interfere with use by other users.
Limitation of Liability: HerbVitaN Store will not be liable for any direct, indirect, incidental, consequential or punitive damages arising out of the use or inability to use the website, including lost profits, lost data or business interruption.
Legal Notice
Legal Notice
1. Disclaimer: The content of the HerbVitaN Store website is provided for informational purposes only and does not constitute medical advice, diagnosis or treatment. Always consult a qualified healthcare professional before beginning any health program or dietary supplement.
2. Links to Other Websites: The website may contain links to third-party websites that are not controlled or operated by HerbVitaN Store. The inclusion of any link does not necessarily imply an endorsement by or affiliation with the linked website.
3. Changes to Terms: HerbVitaN Store reserves the right to modify these Terms and Conditions of Use and the Legal Notice at any time, without prior notice. Your continued use of the website after such modifications will constitute your acceptance of the modified terms.
PAYMENT METHODS
We accept several payment methods for your convenience:
- Credit/debit cards
- PayPal
- Bank slip